Speaking of bad service, my Rogers account finally lapsed this week. My old phone no longer works and I am saving $25 a month. Numerous service problems with Rogers resulted in my defection to Bell for TV and internet. Only a 3-year phone contract kept me from cancelling my cell service earlier.
I was so upset with Rogers horrific service, that I briefly exchanged emails with the Rogers president Keith Pelley. That resulted in a lecture from an underling that thought I overreached by contacting the boss. Even with the intervention at the very top of Rogers, I was still treated poorly.
My work phone is still with Rogers, but everything else is with Bell. I have been very pleased with Bell so far.
I'm still livid about the Jack Astors server from hell. I'm still trying to sort out what to do. The choice is to start an international boycott of Jack's, or confront Jack's management about this incident. For a server to refuse to serve customers at her own whim, is a gross violation of basic decency and respect. Failing to provide the most basic level of service, to customers that have been unfailingly polite, generous tippers and have spent $thousands in your establishment should not go unpunished, unreported and be allowed to pass without consequences.
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